How can we help?
Check on your order, or tell us what's going on and our team will take it from there.
Check my order
Need a hand?
A late box, a missing item, a change to your delivery, or a question about cooking: send us a request and we'll get back to you.
Send us a requestRather talk? Call (866) 901-7292, 8 AM–6 PM ET.
Common questions
When will my order arrive?
On the delivery date you chose at checkout. Every order ships UPS Next Day Air the day before, and Saturday deliveries leave on Friday. Once it ships, Check my order shows the UPS tracking.
Where do I find my order number?
It's in your order confirmation email and starts with a #, like #1234.
Can I change my delivery date or address?
Usually, as long as the order hasn't shipped yet. Send us a request with your order number as soon as you can, and pick "Change my delivery date or address".
Something's wrong with my order. What should I do?
Send us a request as soon as you open the box, with photos of the box and the food. Photos let us make it right quickly.